Portfolio
The following samples are online training courses produced for Walmart Care between 2021 - 2025. These examples demonstrate branching, variables, and backend logic using Articulate Storyline and Rise. Please be aware that these are hosted on AWS, so some audio samples may not play.
The Walmart Business Relationship: Contact Flow
This eLearning module is Part 1 of a series introducing a contact flow for supporting B2B customers. This course introduces and demonstrates a customer service and contact flow, and shows how to adapt said flow based on different customer personas.
Software employed:
Articulate Storyline, Adobe Photoshop, ElevenLabs
Meet Walmart Business
This eLearning module serves as an introduction to the Walmart Business platform. Learners walk through key features and benefits, app navigation, and the appropriate contact flow for supporting business customers.
Software employed:
Articulate Storyline, Articulate Rise, Adobe Photoshop, ElevenLabs
Billing & Payments for Experience Champions
This eLearning module guides learners through policy and procedure around common Billing and Payments contact types, and empowers them to support customers with kindness and empathy. This training includes six practical application scenarios.
Software employed:
Articulate Storyline, Articulate Rise, Adobe Photoshop, ElevenLabs
The Walmart Business Relationship: Scenarios
This eLearning module is Part 2 of a series introducing a contact flow for supporting B2B customers. This course tests learners on using said flow to provide the best customer experience. Learners are graded, and can re-test to see how their score improves based on different choices.
Software employed:
Articulate Storyline, Adobe Photoshop
Self-Service for Walmart Business
This eLearning module emulates a web platform, Walmart Business, with a click and drag interface and guided audio narration. Learners demonstrate how to use key self-service features to support business customers.
Software employed:
Articulate Storyline, Articulate Rise, Adobe Photoshop
Leadership Development
The following documents showcase a Leadership Development course that I developed for the Walmart Care organization in 2021. The blended workshop included:
Prework in the form of an eLearning module.
A virtual instructor-led workshop.
A digital workbook participant guide.
This multi-modality training experience includes guided conversations, practical application exercises, and reinforces key terms and concepts with curated LinkedIn Learning® coursework. Please note that LinkedIn content is © LinkedIn Corporation 2021 - 2025 and was used with permission through Enterprise licensing.
Prework (Online Training)
Participant Guide (Digital Workbook)
Facilitator Guide (PPT)