I am a creative and detail-oriented instructional designer and project manager with over eleven years of experience in training design, execution and evaluation, content curation, video assembly and post-production, audio narration, and LMS administration. I am a subject matter expert in training program management, the SAM and ADDIE models, the Kirkpatrick method of training evaluation, and blended training approaches.

SENIOR LEARNING DESIGNER (Manager 1: Learning & Development)

Walmart | Riverside, CA (Remote) | OCT 2020 – AUG 2025

Responsible for the design and execution of hundreds of unique deliverables for over a dozen distinct lines of business within the Walmart Care organization. Training content included Online eLearning modules, virtually-facilitated training workshops, reference guides, system simulations and emulations, video, and animations.

• Designed, developed, and facilitated a specialized, multi-modal Leadership Development program for the Walmart Care organization:

  • Partnered with all levels of leadership (from people-leader to C-suite) to uncover and refine terminal and learning objectives for a robust Leadership Development program custom to the Walmart ecosystem.

  • Training program combined self-paced online learning and virtual instructor-led training workshops, reviewed leadership theory and applied it to on-the-job role and responsibilities.

  • 84% of participants self-reported significant or exceptional improvement in their leadership abilities, with a 61% increase of in-role engagement, a 77% increase in operational support, and an average training survey score of 9.6/10.

• Formalized Learning & Development standards for Walmart's Care Organization:

  • Set design standards, created training and communication templates, wrote Standard Operating Procedure (SOP) documentation, and educated peers.

• Developed hundreds of visual assets for Walmart Care's DE&I program:

  • Assets include Zoom Meeting backgrounds, T-shirt and Hoodie designs, video testimonials, and communication templates.

• Designed and curated a robust Learning Library for the Walmart Business (B2B) organization:

  • Training funnel management, rapid development based on B2B go-to-market initiatives, development of sales and customer support competency trainings, and improved written and verbal communication skills for a specialized workforce with complex processes.

  • Over 304 deliverables were created including communication and knowledge resources, online, instructor-led, and leader-led training deliverables. Managed, designed, deployed, and evaluated an average of 76 deliverables per month.

  • Created a robust and fully custom Training Library with an average training completion of 100% within an average timeframe of 11 days. The average training survey score for all deliverables was 9.3/10.

• Subject matter expert, and peer-to-peer coach, in multimedia content creation including:

  • Video assembly, editing, and post-production

  • Audio narration and audio production for video distribution

  • General graphical and training design

  • Implementation of AI tools with a focus on decreasing time-to-delivery, including the use of AI voice narration for video (ElevenLabs.io, Vyond.com, Articulate Storyline).

INSTRUCTIONAL DESIGN CONSULTANT

Verizon | Irvine, CA (Hybrid) | APR 2008 – OCT 2020

Design, facilitation, and training program management for over a dozen New Employee Experience programs for various customer-facing lines of business. Execution and evaluation of hundreds of online training modules.

• Created custom New Hire programs for five Customer Service centers, nationally.

• Developed and facilitated custom, face-to-face Wireless Leadership Academy workshop. This intensive cross-channel learning experience included highly experiential actives, system simulations, video demonstrations, and a robust evaluation strategy. Workshop contributed to a 614% annualized ROI for the Telesales organization.

• Creation and maintenance of the Technology Foundations program, a blended, self-paced program combining custom animations, web-based coursework, and exploratory learning modalities to educate the Enterprise on key technologies and customer soft-skills. This program translated complex and highly technical topics into simple, human language for a learner-agnostic audience.

• Technical and creative support for internal marketing and training organizations including vendor and workflow management. SharePoint administrator for task and workflow management to improve efficiency and track the completion of graphical content team communications.

• Conducted data analysis to identify areas for improvement, and hardware/software needs. Managed ongoing growth and innovation programs, partnering with Lead Six Sigma and functional area leaders to ensure programs aligned with corporate growth objectives.

• Other roles with Verizon included: Business & Government Supervisor, Business & Government Training Facilitator, Business & Government Coordinator, Customer Service Expert.

CENTRAL CONNECTICUT STATE UNIVERSITY

• Degree Program: B.S. in English - Secondary Education